Human Resources

Repair & Test Technician Mexico

Zoom Telephonics, Inc. designs, produces, and markets communication products, with emphasis on Internet access products and Wi-Fi products. Its highest volume product category is cable modems, which it sells primarily through high-volume retailers including Amazon, Best Buy, Target, and Walmart. Zoom also produces Wi-Fi products, dial-up modems, ADSL modems, and cellular data products. Founded in 1977, Zoom is a publicly traded company with headquarters in Boston, Massachusetts. Its wholly owned division, MTRLC LLC, has the exclusive worldwide license to the Motorola brand for cable modems, Wi-Fi routers, Wi-Fi range extenders, home powerline network adapters, and some related products.


This position will be located in Mexico employed by NAPS. The person will report to Quality Engineer.

Responsible for testing and repairing products returned by customers. Troubleshoot defective returns to identify problems, finding the root cause, report on test findings and identify trends. Ensure test procedures are documented and followed.


  • Experience with soldering equipment and use of standard hand tools required.
  • Must be able to read schematics.
  • Experience in hardware electrical test and verification required.
  • Experience using electronic test equipment including digital multimeters and oscilloscopes.
  • Experience with Cable Modems, xDSL, wired and Wireless Networking strongly desired.
  • A certificate or associates degree in applicable field or experience may be substituted.


  • Must be good at multi-tasking and have the ability to work under tight deadlines.
  • Ability to use Excel to create reports summarizing test results.
  • English language reading, writing and speaking required.
  • Strong problem solving and trouble shooting skills.
  • Dependable and punctual.
  • Must be able to work independently, with minimal supervision, AND cooperatively in a small team.

To apply:

Please send your resume and salary requirements to Kerry Smith, Human Resources at You can visit our website at