Contacting Zoom's Support Center

Zoom's primary company-owned end-user support center is in Boston, Massachusetts in the US. Support for our worldwide customers is available from this center. Zoom's resellers and distributors are also good sources of support.

Phone and Chat support are available for Zoom products that are in warranty. Before you call, please take note of your product serial number. The support technician will ask you for this information to ensure proper handing of your call.

Out-of-Warranty product support is available through our product support pages and SmartFacts™ Customer Assistant. If you cannot find the answer you need, you may contact us by clicking on the e-mail link below. We will provide e-mail support for products outside of warranty on a best-effort basis. Resolutions are not guaranteed.

Hours of Operation

Except for holidays and emergencies (such as hurricanes), this office is open from 8:30 a.m. to 8 p.m. Eastern time Monday through Friday. (The Eastern Time Zone is the same one used for New York City. When it's 8:30 a.m. Eastern Time, it's normally 1:30 p.m. in London.)

Zoom's support center will be closed during the following holidays in 2014:

Holiday Day(s) Observed
New Year's Day Wednesday, January 1st
Presidents' Day Monday, February 17th
Memorial Day Monday, May 26th
Independence Day Friday, July 4th
Labor Day Monday, September 1st
Thanksgiving Thursday, November 27th and Friday, November 28th
Christmas Thursday, December 25th and Friday, December 26th

Here is the Boston office's contact information:

Email E-mail:  Click here
Chat Chat:  Click here
Phone

US Telephone Numbers

Call a number below to speak to someone in English or Spanish.

(617) 753-0961   ADSL/DSL products
(617) 753-0962   Dial-up modems, Bluetooth, and ZDTV products
(617) 753-0968   VoIP/Skype products
(617) 753-0963   Cable modem products
(617) 753-0965   3G Mobile Broadband and Wireless LAN products
(617) 753-0962   All other products and issues
Phone

Calling Zoom Support from Europe

You can call the US numbers or you can call a European number below
 that is forwarded to the Boston office.

Portugal:
Spain:
Switzerland:
UK:
UK (alternate):
Other (US number):  
+35 1221451012
+34 911516304
+41 435000369
+44 2033180660
+44 1618840074
(617) 753-0967
Fax Fax:  (617) 338-5015

Warranty/Returns

Click here for information on obtaining warranty service.
 

© 2014 Zoom Telephonics, Inc.  All rights reserved.