Contacting Zoom's Support Center

Zoom's primary company-owned end-user support center is in Boston, Massachusetts in the US. Support for our worldwide customers is available from this center. Zoom's resellers and distributors are also good sources of support.

Phone support is available for Zoom products that are in warranty. Before you call, please take note of your product serial number. The support technician will ask you for this information to ensure proper handing of your call.

Out-of-Warranty product support is available through our product support pages and SmartFacts™ Customer Assistant. If you cannot find the answer you need, you may contact us by clicking on the e-mail link below. We will provide e-mail support for products outside of warranty on a best-effort basis. Resolutions are not guaranteed.

Hours of Operation

Except for holidays and emergencies (such as hurricanes), this office is open from 8:30 a.m. to 8 p.m. Eastern time Monday through Friday. (The Eastern Time Zone is the same one used for New York City. When it's 8:30 a.m. Eastern Time, it's normally 1:30 p.m. in London.)

Here is the Boston office's contact information:

Email E-mail:  Click here

US Telephone Numbers

Call a number below to speak to someone in English or Spanish.

(617) 753-0962   Dial-up modems, Bluetooth, and ZDTV products
(617) 753-0963   Cable modem products
(617) 753-0965   Mobile broadband and Wireless LAN products
(617) 753-0962   All other products and issues


Click here for information on obtaining warranty service.

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