Zoom’s primary company-owned end-user support center is in Boston, Massachusetts in the US. Support for our worldwide customers is available from this center. Zoom’s resellers and distributors are also good sources of support.
Phone and Chat support are available for Zoom products that are in warranty. Before you call, please take note of your product serial number. The support technician will ask you for this information to ensure proper handing of your call.
Out-of-Warranty product support is available through our product support pages and SmartFacts Customer Assistant. If you cannot find the answer you need, you may contact us by clicking on the e-mail link below. We will provide e-mail support for products outside of warranty on a best-effort basis. Resolutions are not guaranteed.
Except for holidays and emergencies (such as hurricanes), this office is open from 8:30 a.m. to 8 p.m. Eastern time Monday through Friday. (The Eastern Time Zone is the same one used for New York City. When it's 8:30 a.m. Eastern Time, it's normally 1:30 p.m. in London.)
Zoom's support center will be closed during the following holidays in 2013:
|New Year's Day||Tuesday, January 1st|
|Presidents' Day||Monday, February 18th|
|Memorial Day||Monday, May 27th|
|Independence Day||Thursday, July 4th and Friday, July 5th|
|Labor Day||Monday, September 2nd|
|Thanksgiving||Thursday, November 28th and Friday, November 29th|
|Christmas||Wednesday, December 25th|
E-mail: Click here
Submit a question to our support team.
Chat: Click here
Available Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time (2:00 p.m. to 10:00 p.m. GMT).
US Telephone Numbers
Call a number below to speak to someone in English or Spanish.
(617) 753-0961 ADSL/DSL products
(617) 753-0962 Dial-up modems, Bluetooth, and ZDTV products
(617) 753-0968 VoIP/Skype products
(617) 753-0963 Cable modem products
(617) 753-0965 3G Mobile Broadband and Wireless LAN products
(617) 753-0962 All other products and issues
Calling Zoom Support from Europe
You can call the US numbers or you can call a European number below
Other (US number):
|Fax: (617) 753-0902|