If you would like to use AT&T service

To use AT&T, you need to get a SIM card and sign up for service, typically for a small one-time fee. When you go into the store, make sure to bring the IMEI number of the modem with you. (The IMEI number is located on the back side of the cover that is removed to access your SIM card. For instructions on removing your cover, please see the documentation that came with your modem.)

Although the modem has not been certified by AT&T, their position regarding this and other non-certified devices is: “Consistent with AT&T’s public statements, a customer can bring a non-AT&T certified device to one of our retail stores or work with their account manager to get set up for service, provided the device has FCC approval.”

You can easily sign up for AT&T mobile broadband service for your Zoom mobile broadband modem at AT&T or at any retailer that offers AT&T service plans. AT&T typically calls their mobile broadband service plan a Data Connect plan. You do NOT need to make a long-term commitment. You can simply arrange for a monthly plan with no long-term commitment or even a prepaid plan.

If a salesperson says that you need to commit to a long-term plan, tell the salesperson that you know this is not necessary. Explain that you are supplying your own USB modem, the kind that plugs into a laptop computer, and say that you know that you can get a no-commitment service plan for that.

If you have a SIM card, you can sign up for an AT&T prepaid Data Connect plan, a monthly plan, or a long-term plan. It's your choice when you buy a Zoom mobile broadband modem!

If you are signing up as an individual, you typically show your ID and arrange payment by way of a credit card or monthly billing. Even if you're visiting the US from a foreign country, you can sign up as an individual. If you are signing up as a company on the other hand, you will probably be asked to provide your company address and taxpayer ID. When you sign up, check your Service Summary to make sure that you get the plan you want. Check the cost and term of service, and make sure that they are correct.


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