Support

Zoom's customer support specialists are Americans based in Boston, MA. They know computers, modems, cell phones, and networks very well; and they speak good English. (Some also speak Spanish and other languages.) Customer support is very important, and Zoom doesn't outsource it.

Option 1: Choose your product below to get drivers, firmware, manuals, and other information
 
Option 2: Choose a support task

Calling Zoom Support

Here we provide the phone numbers and hours of operation for calling Zoom's support specialists.

Product Registration

Registering your product helps us to better serve you.

24/7 Online Help

Troubleshoot and search for answers using our SmartFacts™ Customer Assistant.

Downloads

Get drivers, firmware, and documentation for your product.

Warranty / Returns

Get information about your product warranty and how to obtain factory servicing.
 

Popular Support Topics

Device compatibility information for Zoom 3G/4G routers »

Service provider settings for Zoom 3G/4G routers »

Setting up your cable modem to connect to the Internet »

Connecting the Zoom Cable Modem/Router (Model 5350) wirelessly to some device »

See more answers »

Additional Resources

Compatible Modems and Smartphones for Zoom 3G/4G Routers

Windows 7 Compatibility Information

Hayes Product Support

Contact Support

Ask a Question

Chat with a Specialist

Speak with a Specialist

Your Support Login / Incident History

 

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