Warranty Service

To return a product for repair or replacement, you must first obtain a Return Merchandise Authorization Number (RMA#). Items sent to our Repair facility without an RMA# will be refused at the sender's expense. To obtain an RMA#, you must contact our Customer Service offices using the e-mail or telephone contacts below. Please be sure include the following information:

  1. First and last name
  2. Product serial number  (Where do I find my serial number?)
  3. Complete Shipping Address
  4. Telephone number
  5. Problem description

We do recommend that you speak with one of our Technical Support representatives before you make a request to return your product. Click here for our Technical Support telephone numbers and hours of operation.

Here is our Customer Service contact information:

Country/Region E-mail Telephone
United States RMARequest@zoomtel.com (617) 753-0023

US number, available 9:00 a.m. to 5:30 p.m. Eastern Time Monday through Friday.

United Kingdom ukwarranty@zoomtel.com
Europe euwarranty@zoomtel.com
Other Countries RMARequest@zoomtel.com

What to Send In

Unless otherwise instructed, send in your unit only. If you are returning an external unit, please be sure to include the power supply. Do not send cables, software, or manuals. A Customer Service representative will provide you with the necessary instructions for packaging your return. Please be sure to note your RMA# on all correspondence.

Shipping Methods

We recommend that you use a signature certified service when shipping your unit(s) to us for repair. This will insure delivery and enable you to track your product if there are complications during transit to our Repair Offices. Such as: US Mail Priority/Certified, UPS, Fed-Express, etc.

Shipping and Handling Fees

As specified in your Warranty statement, units sent in for repair after one year of ownership are subject to a shipping and handling fee. Multiple units on the same RMA # will require an additional $5.00 USD per unit. Please have your sales receipt available, as proof of the date you purchased your unit, when contacting our Customer Service offices.

Some products may have shipping and handling fees already included in the repair service pricing. A Customer Service representative will detail all fees when issuing you an RMA #.

Payments may be made by MasterCard, Visa, and American Express or by a check made payable to ZOOM Telephonics. Payments must be received before return shipments can be made.

Warranty Terms

The Limited Warranty Period for your product is provided in the included documentation. As noted in that documentation, circumstances such as lightning damage, unauthorized modification, misapplication, abuse, acts of nature, etc. are not covered under your product warranty. Refer to your Product's literature for specific details.

Items requested for repair that are out of Warranty, or in cases where that Warranty has been void, will incur a service fee.

RMA Status

Repairs generally take 7 to 10 business days from the point of arrival to the point of return shipment. To obtain a status of your repair, feel free to contact a Repair Service representative using the contact information above. Please include details such as your name and RMA# in your request.

 

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