Warranty
Service
To return a product for repair or replacement, you must first
obtain a Return Merchandise Authorization Number (RMA#). Items
sent to our Repair facility without an RMA# will be refused
at the sender's expense. To obtain an RMA#, you must contact
our Customer Service offices at 561-241-7712 (9:00 a.m. to
5:30 p.m. U.S. Eastern Time Monday through Friday), or send
e-mail to RMARequest@zoom.com along
with the following information:
- First and Last Name
- Serial Number
- Complete Shipping Address
- Telephone Number
- Problem Description
We do recommend that you speak with one of our Technical
Support representatives before you make a request to return
your product. Technical Support can be reached at (561) 997-9686
(6:00 a.m. to 10:00 p.m. ET Monday through Friday; 9:00 a.m.
to 5:00 p.m. ET Saturday)
Repairs generally take 7 to 10 business days from the
point of arrival to
the point of return shipment. To obtain a status of your
repair, feel free
to contact a Repair Service representative. You may do
so by calling
561-241-7712 or by sending an e-mail to RMARequest@zoom.com.
Please include your name, phone number and RMA# in your request. |
